Email is a critical tool for businesses, and managing email services can be complex and time-consuming. An IT managed service provider (MSP) can help businesses to manage their email services, ensuring that they are running smoothly and efficiently.
Here are some common email management activities performed by an MSP:
Email Server Management
An MSP can help businesses to manage their email servers, including installing and configuring servers, setting up email accounts, and troubleshooting any issues that may arise.Spam and Malware Protection
An MSP can help businesses to protect against spam and malware by configuring filters and blocking unwanted messages. This can help to improve the security of a business’s email system and reduce the risk of data breaches.Email Archiving and Retention
An MSP can help businesses to implement email archiving and retention policies, ensuring that important emails are stored in a secure location and can be easily accessed when needed.Email Migration
An MSP can help businesses to migrate their email systems to new servers or platforms, ensuring that the process is done smoothly and efficiently. R3 is capable to managing email migrations from soup to nuts as we can develop the initial assessment and overall plan, platform selection and implementation, data migration, user communication and training, testing and QA, user support, and security and compliance.Email Security and Compliance
An MSP can help businesses to ensure that their email systems are secure and compliant with relevant regulations. This may involve implementing encryption and other security measures, as well as maintaining proper record-keeping and data retention policies. A few examples of this are:
Federal Government: Federal Risk and Authorization Management Program (FedRAMP)
An MSP can assist with adherence to FedRAMP email requirements for federal agencies and government contractors. An MSP can assist with implementing encryption, access controls, and other security measures to help protect sensitive government information.
Healthcare Industry: Healthcare Insurance Portability and Accountability Act (HIPAA)
An MSP can ensure that the confidentiality and integrity of patient information in email communications is maintained.
Education Industry: Family Educational Rights and Privacy Act (FERPA)
MSPs will protect the privacy of student educational records shared via email to safeguard student information.User Support
An MSP can provide user support for email-related issues, helping employees to resolve any problems they may be having with their email accounts. User support comes in all shapes and sizes; an MSP can assist with setup and configuration, which would include onboarding and domain management. An MSP can provide technical support with issues like configuration issues, login management, or resolving difficulties with sending/receiving emails. An MSP could assist with data backups and recovery as well as software updates and server maintenance. A wide range of user support issues can be handled by an MSP, saving your team time and headaches.
Managing email services can be a cumbersome and often technical task. By performing activities such as server management, spam and malware protection, email archiving and retention, email migration, security and compliance, user support, and analytics and reporting, an MSP can help businesses to get the most out of their email systems and keep you focused on real issues that affect the bottom-line of your business.
